Frequently Asked Questions

What's the number?

Call/text: 1-866-230-8041
Chat: Online on our website (Bottom corner)

When can I call?

The warm line is currently operating during the following hours (Newfoundland time zone):

• Monday-Friday:1PM-5PM and 6pm- 12 midnight
• Saturday and Sunday: 6PM-12 midnight
  
  

I can't get through! What do I do?

We do our best to keep the line staffed in order to answer all calls. However, we have a limited number of volunteers. If a volunteer is not available when you call, please keep calling and we can get to you in time.
If you cannot wait please try calling a different warm line like Kids Help Phone (now open to all ages) 1800 668-6868 or text 686868.

Will my call be recorded?

The audio of phone calls made through the Warm Line is not recorded, however text/chat logs are saved for quality assurance purposes. Some general data about the call will be recorded, but it will be anonymous and untraceable.

Will you call the police/emergency services on me?

What if I am not 2SLGBTQIA+, but I have a 2SLGBTQIA+ loved one (or client, coworker, etc)?

You are still welcome to call and get support for yourself surrounding issues about your 2SLGBTQIA+ loved one from our 2SLGBTQIA+ volunteers. However, be aware that we may cut the call short to make space for 2SLGBTQIA+ callers.

How do I volunteer?

To volunteer on the warm line, you must live in Newfoundland and Labrador, identify as 2SLGBTQIA+, and be 18 or older. You will also need to have a phone and internet connection, and a quiet private place to take calls. Training will be conducted biannually and a link to the application form will be added here.