Planned Parenthood - NL Sexual Health Centre
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  • 2SLGBTQIA+ Warm Line
    • Warm Line FAQ
    • What to expect when you call
    • Warm Line Promo!
  • Advocacy
    • Land Acknowledgement and Solidarity Statements
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    • 2SLGBTQIA+ NL Events Calendar
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Frequently Asked Questions

What's the number?
Call/text: 1-866-230-8041
Chat: Online on our website (Bottom corner)
When can I call?
The warm line is currently operating during the following hours (Newfoundland time zone):
  • Monday-Friday:1PM-5PM and 6pm- 12 midnight
  • Saturday and Sunday: 6PM-12 midnight

I can't get through! What do I do?
We do our best to keep the line staffed in order to answer all calls. However, we have a limited number of volunteers. If a volunteer is not available when you call, please keep calling and we can get to you in time.
If you cannot wait please try calling a different warm line like Kids Help Phone (now open to all ages) 1800 668-6868 or text 686868.

Will my call be recorded?
The audio of phone calls made through the Warm Line is not recorded, however text/chat logs are saved for quality assurance purposes. Some general data about the call will be recorded, but it will be anonymous and untraceable.
Will you call the police/emergency services on me?
What if I am not 2SLGBTQIA+, but I have a 2SLGBTQIA+ loved one (or client, coworker, etc)?
You are still welcome to call and get support for yourself surrounding issues about your 2SLGBTQIA+ loved one from our 2SLGBTQIA+ volunteers. However, be aware that we may cut the call short to make space for 2SLGBTQIA+ callers.
How do I volunteer?
To volunteer on the warm line, you must live in Newfoundland and Labrador, identify as 2SLGBTQIA+, and be 18 or older. You will also need to have a phone and internet connection, and a quiet private place to take calls. Training will be conducted biannually and a link to the application form will be added here.

Contact

47 St. Clare Ave,
St. John's, NL, A1C 2J9

Tel: 579-1009      
( five seven nine, one zero zero nine)
1-877 NO MYTHS (666-9847)
(one, eight seven seven, six six six, nine eight four seven)

Fax: 709-726-2308

Centre Hours

Monday        9:00am - 4:30pm
Tuesday        9:00am - 4:30pm
Wednesday 9:00am - 4:30pm
Thursday     12:00pm - 7:00pm
Friday             9:00am - 4:30pm
Saturday        12:30pm- 5:30pm
Donate
Please note:  We will update our social media with actual open hours each week. The noted hours are a guideline.

​Our sexual health clinics operate on an appointment-only basis. However, pregnancy tests and peer support sessions are walk-in based. 

Winter Closures: If schools in the metro region close, we close. Check www.nlesd.ca or listen to your local radio for an update. ​ 
© COPYRIGHT 2017. ALL RIGHTS RESERVED.
  • Support Us
    • Donate
    • Merch
    • Volunteer
    • Host a Fundraiser
    • Become a Member
    • Recycling
  • Education
    • Resources
    • Ins and Outs of Healthy Relationships for Teens
    • Adult Healthy Relationships
    • Queering the Compass for Service Providers
  • 2SLGBTQIA+ Warm Line
    • Warm Line FAQ
    • What to expect when you call
    • Warm Line Promo!
  • Advocacy
    • Land Acknowledgement and Solidarity Statements
  • 2SLGBTQIA+
    • 2SLGBTQIA+ NL Events Calendar
  • Clinics
  • About
    • Job Opportunities
    • Contact
    • Governance